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Frequently Asked Questions

Quick answers about FTI vCMO. Need more detail? Contact us.

Getting Started

What is FTI vCMO?expand_more

FTI vCMO is the Virtual Chief Marketing Officer platform from FutureTranz. It gives your team one workspace for your website and blog, social publishing, press materials, CRM connections, SEO tools, and AI drafting, with every AI request metered against your token budget.

How do I start?expand_more

Book an Interactive Demo Workspace from the Pricing page to explore a sandboxed workspace pre-populated with marketing data, buy Online Starter or Professional through checkout, or contact sales for B2B Partner packages. You can also reach us via the Contact form.

What's included in the Interactive Demo Workspace?expand_more

The demo workspace costs $0 and includes 1 seat, a sandboxed workspace pre-populated with marketing data, and 10,000 AI tokens for the evaluation. Live publishing and outbound email are off — it is designed to validate fit before you buy.

Does FTI vCMO replace my marketing team?expand_more

No. FTI vCMO is designed to support your marketing staff, not to replace their judgment. AI handles drafts and repetitive work, and your team approves what is published.

Pricing & Billing

How do AI tokens work?expand_more

Tokens meter AI-assisted generation and automation. Each paid tier includes a monthly allowance pooled across the whole workspace.

What happens if I exceed my monthly token allowance?expand_more

The published monthly allowance is the cap for your plan. Usage is visible so you control budget. If you need more, upgrade to the next tier or contact sales.

Can I switch plans later?expand_more

Yes. On Online Starter and Professional, you can upgrade or downgrade at the next billing cycle. Changes to a B2B Partner license follow your channel agreement.

Is annual billing available?expand_more

B2B Partner licenses are usually billed annually in advance. Other plans are billed monthly, and annual prepayment is available through sales.

Platform

Which CRMs does FTI vCMO integrate with?expand_more

FTI vCMO supports HubSpot, Salesforce, Microsoft, and Less Annoying CRM. Availability can depend on your plan and configuration.

Can I use my own domain?expand_more

Yes. Professional and B2B Partner packages support your own domain for client sites and branded experiences. We cover the setup details during onboarding.

Is there an API?expand_more

API access is included with B2B Partner and is available for selected Professional deployments. Contact sales to discuss scopes and rate limits.

Is white-label available?expand_more

Yes. White-label options are part of the B2B Partner program for agencies, managed service providers, and organizations with several brands.

Security & Privacy

Where is data stored?expand_more

Primary application data is stored in the United States in Supabase (Postgres) and related infrastructure. Pages are delivered worldwide through the Cloudflare network.

Are you GDPR and CCPA compliant?expand_more

We support GDPR and CCPA/CPRA rights, including access, correction, and deletion. FTI vCMO does not sell personal information. See the Privacy Policy for details.

Do you have SOC 2?expand_more

Security and compliance documentation for enterprise customers is available through sales under a nondisclosure agreement. Contact us for the current attestation status.

How do I request data deletion?expand_more

Email privacy@futuretranz.com, or use the Contact form and choose data deletion as the request type. The Data Deletion page lists the timelines.

Support

How do I get help?expand_more

Email info@futuretranz.com, call the helpdesk at 713-587-2500, or send a request through the Contact form.

What are your response times?expand_more

Online Starter includes email and phone support. Professional includes priority support. B2B Partner includes response times backed by a service-level agreement and a dedicated account manager.

Who is my account manager?expand_more

Dedicated account managers are included with B2B Partner and may be assigned to selected Professional accounts. Partner packages also include quarterly strategy reviews.